Sales Policy for Royal Key Prime

Effective Date: November 22, 2024

At Royal Key Prime, we strive to provide high-quality products, exceptional service, and a seamless shopping experience for all our customers. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website, www.royalkeyprime.com, or through any other sales channels. By placing an order with us, you agree to the terms and conditions set forth below. We encourage you to read this policy thoroughly before making a purchase.

1. General Terms of Sale

1.1 Eligibility to Purchase

Royal Key Prime products and services are available only to individuals who are 18 years of age or older.
By placing an order, you confirm that all information provided during checkout is accurate, truthful, and complete, including your billing address, shipping address, and payment details.

1.2 Pricing

All prices displayed on our website are in United States Dollars (USD) and may be subject to change without notice.
The price shown for a product or service does not include applicable taxes, shipping fees, or any other additional charges. These will be calculated during the checkout process and displayed before you complete your purchase.
We strive to maintain accurate pricing; however, we reserve the right to correct any errors or discrepancies in pricing, including during the order processing phase.

1.3 Payment Methods

Full payment is required at the time of purchase.
Royal Key Prime accepts the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit card providers.
- PayPal: Secure online payment processing.
- Bank Transfers: Available upon request for larger orders (please contact us for more details).

Payments are securely processed through encrypted gateways, and we do not store sensitive payment information on our servers.

2. Order Processing and Confirmation

2.1 Order Confirmation

After placing an order, you will receive an order confirmation email detailing your purchase.
If you do not receive this confirmation email within 24 hours, please contact our customer service team immediately at contact@royalkeyprime.com or call (719) 228-9063 to ensure your order was successfully placed.

2.2 Order Processing Times

Orders are typically processed within 1-3 business days, excluding weekends and holidays.
For custom or special-order products, the processing time may vary. These items require additional time for customization and handling.
Once your order is processed, you will receive a shipping confirmation email with tracking information.

2.3 Order Modifications and Cancellations

Changes or cancellations can only be made before your order has been shipped. If you need to modify or cancel an order, please contact us as soon as possible.
After the order is shipped, we will not be able to modify or cancel the order, and it will be subject to our Return and Refund Policy.

3. Shipping and Delivery

3.1 Shipping Costs

Shipping fees depend on the destination address, weight, and size of the order. These fees will be calculated and displayed during the checkout process.
For orders shipping within the United States, we offer a variety of shipping methods, including Standard Shipping, Expedited Shipping, and Two-Day Shipping.

3.2 Delivery Times

Estimated delivery times will be provided during checkout and are based on your selected shipping method.
Royal Key Prime is not responsible for delays caused by shipping carriers, inclement weather, or other unforeseen events.
Delivery times may vary based on your location, especially for international orders.

3.3 Tracking Your Order

After your order is shipped, we will send you an email with a tracking number so you can monitor the progress of your package.
You can track your order using the carrier’s tracking system, or by visiting the Royal Key Prime website and entering your tracking number.

4. Product Availability

4.1 In-Stock Items

Royal Key Prime works hard to maintain accurate stock availability. However, product availability is not guaranteed, and items may sell out quickly due to high demand.
If an item is unavailable after your purchase, we will notify you promptly and provide you with the following options:
- Offer an alternative product of equal or greater value.
- Issue a full refund for the unavailable item.

4.2 Special Orders

For custom or special-order products, additional processing time may be required.
These items are typically final sale and non-refundable unless they arrive defective or damaged.
Custom products may require you to confirm design or specifications before processing.

5. Returns and Refunds

For full details on returns, exchanges, and refund policies, please refer to our Refund and Returns Policy page.

5.1 Return Eligibility

To be eligible for a return, items must be unused, unopened, and in new condition, with all original packaging intact.
Returns must be initiated within 30 days of receiving the order.
Certain products, such as personalized items or custom-made products, may not be eligible for return unless defective.

5.2 Refund Process

Once your return is received and inspected, we will notify you by email regarding the status of your refund.
Refunds will be processed to the original payment method used during checkout. Refund processing times may vary depending on your bank or payment provider.

6. Warranty Information

6.1 Manufacturer Warranties

Many products sold by Royal Key Prime are covered by a manufacturer’s warranty. Specific warranty details are included in the product description or can be requested directly from us.
Warranties do not cover misuse, improper installation, or unauthorized modifications.

6.2 Filing a Warranty Claim

To file a warranty claim, please contact us at contact@royalkeyprime.com or call (719) 228-9063 with your order details and a description of the issue.
We will guide you through the process of submitting your warranty claim with the manufacturer.

7. Taxes and Fees

Applicable sales tax will be calculated based on your shipping address and applicable state and local tax laws. Taxes will be displayed during checkout before finalizing your purchase.
Royal Key Prime complies with all state tax regulations and will collect sales tax where applicable.

8. Dispute Resolution

8.1 Contact Us First

If you experience any issues with your order, please contact us directly at contact@royalkeyprime.com or call (719) 228-9063. Our goal is to resolve disputes promptly and amicably, ensuring your satisfaction with our products and services.

8.2 Governing Law

This Sales Policy is governed by the laws of the State of Colorado.
Any disputes that cannot be resolved through direct communication will be subject to arbitration or court proceedings in the appropriate jurisdiction in Colorado.

9. Prohibited Activities

By purchasing from Royal Key Prime, you agree not to engage in the following prohibited activities:

Using fraudulent payment methods or attempting unauthorized transactions.
Reselling our products without explicit written permission from Royal Key Prime.
Tampering with or misusing our website or order processing systems to manipulate prices, product availability, or any other system functionalities.

10. Changes to This Sales Policy

Royal Key Prime reserves the right to update or modify this Sales Policy at any time.
Any changes will be posted on this page, and the updated policy will be effective immediately upon posting, with the revised effective date indicated.
Please review this policy regularly to stay informed of any changes that may affect your purchases.

Contact Us

For questions or concerns about this Sales Policy, or if you need assistance with a purchase, please contact us:

Hotline: (719) 228-9063
Email: contact@royalkeyprime.com
Address: 2515 Hancock Expy #330, Colorado Springs, Colorado (CO), 80910

Thank you for choosing Royal Key Prime! We look forward to providing you with high-quality products and outstanding service.