Refund and Returns Policy for Royal Key Prime

Effective Date: November 22, 2024

At Royal Key Prime, we are dedicated to delivering exceptional products and outstanding customer service. Your satisfaction is our priority, and we want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, this Refund and Return Policy provides detailed guidelines on how to initiate a return and obtain a refund. We encourage you to carefully read through our policy to understand the process and ensure a smooth and efficient experience.

1. Eligibility for Returns

We accept returns and process refunds under the following conditions:

  • Return Window: To be eligible for a return, items must be returned within 30 days from the date of delivery. After this period, we unfortunately cannot offer a refund or exchange.
  • Condition of Items: Items must be unused, in original packaging, and in the same condition as when you received them. This includes all accessories, manuals, or other components originally included with the product. Items that have been opened, installed, or used in any way are not eligible for return.
  • Proof of Purchase: A valid receipt, order confirmation email, or order number is required to initiate a return. Without proof of purchase, we may not be able to process your return or refund.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable due to their nature. These include, but are not limited to:

  • Custom or Special-Order Products: Products that are custom-made or specially ordered for you are not eligible for return or refund unless they are defective.
  • Used or Altered Items: Products that have been used, installed, altered, or damaged due to improper handling or misuse are not eligible for return.
  • Clearance or Final-Sale Items: Items marked as final sale or purchased from clearance sales are not eligible for return or refund.
  • Gift Cards: Gift cards purchased from Royal Key Prime are non-returnable and non-refundable.

3. Refund Process

We aim to process refunds promptly. Here’s how the refund process works:

  • Inspection: Once your returned item has been received, our team will inspect the item to ensure that it meets the return eligibility criteria. Items must be returned in their original condition (unused and in packaging).
  • Refund Approval: Once your return has been approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Refunds typically take 5-10 business days to reflect on your account, depending on your payment provider (e.g., credit card company, bank).
  • Shipping Fees: Shipping charges are non-refundable, except when the return is a result of our error, such as sending the wrong or defective item.

4. Exchanges

We only offer exchanges under specific circumstances:

  • Damaged or Defective Products: If the product you received is defective, damaged, or incorrect, we will offer an exchange. To request an exchange, please contact us within 30 days of receiving the item.
  • How Exchanges Work: If you wish to exchange an item, you will need to follow the return process and return the original product. Once we receive and approve the return, you can place a new order for the desired item.

5. Return Shipping

  • Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item. In these cases, we will cover the cost of return shipping.
  • Prepaid Shipping Labels: Upon request, we can provide a prepaid return shipping label. However, the cost of the label will be deducted from your refund.
  • Tracking: We recommend using a trackable shipping service when returning items to ensure they are securely delivered back to us. Royal Key Prime is not responsible for items lost or damaged during return shipping. Using a trackable method will also help to verify the return shipment in case of any issues.

6. Damaged or Defective Items

If you receive a damaged or defective item, we are here to help. Please follow these steps:

  • Contact Us: Notify us immediately at contact@royalkeyprime.com or call us at (719) 228-9063.
  • Provide Evidence: To expedite the process, please provide photographs or videos showing the damage or defect. This will help us assess the situation more quickly.
  • Resolution: Once your claim is verified, we will offer a replacement or a full refund. We will cover the return shipping cost for damaged or defective items.

7. How to Initiate a Return or Refund

Initiating a return is simple. Just follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@royalkeyprime.com or call (719) 228-9063. Provide your order number, product details, and the reason for the return.

  2. Return Approval: Once we have reviewed your request, we will send you an email confirmation with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.

  3. Ship Your Item: Securely package the item you are returning and include a copy of your proof of purchase. Return the item to the address provided in the instructions. Please ensure that the item is in its original condition to avoid delays or complications.

8. Changes to This Policy

Royal Key Prime reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to check this page periodically to stay informed about any changes that may affect your return and refund rights.

9. Contact Information

If you have any questions about our Refund and Return Policy, or if you need assistance with a return, refund, or exchange, please do not hesitate to contact us:

Thank you for choosing Royal Key Prime. We are dedicated to providing high-quality products and exceptional customer service. Our team is here to assist you with any issues regarding your purchase and ensure a smooth, hassle-free return and refund experience.